Preview · sales closed. Help, downloads and the customer account are being prepared. Services being prepared
Contact
Write to us
Write to us in English, French or Italian. We will reply as soon as we can.
Why are you writing?
Pick the closest subject in the form. A few details up front save a round trip.
Help with AURIS
Most answers are already in the help pages: installation, permissions, shortcut, license. Otherwise, tell us your macOS version, your AURIS version and what you see.
Purchase, license, refund
Lost key, new Mac, refund: give the email address used for the purchase. A key is only ever sent to that address. Refunds: see the refund policy.
Firms and teams
There is no team plan at launch. A firm buys one license per person, in a single payment, with an invoice showing its VAT number. Tell us how many people.
Press
Interview, test copy, screenshots or questions about how AURIS works: write to us with your publication and deadline.
Your personal data
Access, correction, deletion or any other right: say which one. We answer within one month. Details in the privacy policy.
Security issue
You think AURIS, the site or our license server has a vulnerability, or you see a network connection you did not expect: choose the subject “Other” and start with “Security”. See also the trust center.
Send a message
Tell us what you need. We reply in English, French or Italian.
Company address
DBM Strategy LLC, 2915 Ogletown Road, #4266, Newark, DE 19713, United States.
For any request, please use the form above: it is our written contact channel.